Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates
We currently offer flat-rate shipping across the U.S.:

• Free Shipping on eligible U.S. orders of $45 or more after discounts
• Standard Shipping: $9.90
  

• Basic Shipping: $6.90
  

Delivery times are estimates and may vary depending on carrier volume and destination.

International Shipping
Available destinations and shipping rates are shown at checkout. Enter your delivery address to confirm eligibility.

Order Tracking
Once your order ships, you’ll receive a tracking link via email. Please allow 24–48 hours for the tracking information to update.

Delayed or Lost Packages
If your order hasn’t arrived within the estimated timeframe, please contact us at hello@madcha.com and we’ll assist in locating your package.

Incorrect Shipping Information
Please double-check your shipping details before placing your order. We are not responsible for packages sent to incorrectly entered addresses.

Returns & Exchanges
For full details, please review our Return & Refund Policy.