Refund policy

Return & Refund Policy

At Madcha, we’re committed to delivering a high-quality, great-tasting experience with every order. If there’s an issue with your purchase, we’re here to make it right.

Returns
We do not accept returns on opened products. Unopened items may be eligible for return if the request is made within 3 days of delivery.

To request a return, email us at hello@madcha.com with:

• Your full name and order number

• A brief description of the issue

• A clear photo of the item(s) and packaging

All returns must be approved by our team before being sent back. Items returned without prior approval will not be accepted. We do not offer refunds in change of mind circumstances. If the return is due to a damaged or incorrectly packed item, we will cover return shipping. For all other eligible returns (e.g. unopened, unused), the customer is responsible for return shipping costs.

Damaged, Incorrect, or Incomplete Orders
If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery with:

• Your full name and order number

• A description of the issue

• Photos of the product and packaging

After reviewing the issue, we’ll offer one of the following:

• A replacement

• A full refund

• Store credit

Refunds
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or provider.
If it’s been more than 15 business days since approval and you haven’t received your refund, please reach out to us at hello@madcha.com.