Shipping & Returns

Shipping

Orders are normally processed within 1–3 business days, excluding weekends and holidays. Available destinations, shipping options and charges are shown at checkout.

Eligible U.S. orders of $45 or more after discounts qualify for free shipping. See our Shipping Policy for current rates, tracking and delivery information.

Returns, refunds and order issues

Please read our Return & Refund Policy for eligibility, request deadlines and the information to include. If your order arrives damaged, incorrect or incomplete, contact us within 7 days of delivery with your order number and photos.

For help, email hello@madcha.com.